Effective Date: October 24, 2026

Last Updated: October 24, 2026

At JXM Collective (“we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our real estate services, or interact with us online and offline.

By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site or use our services.

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

  • Personal Identification Information: Name, email address, phone number, mailing address, and home search preferences (e.g., budget, preferred neighborhoods, property type) submitted via contact forms, property inquiry forms, or newsletters.
  • Real Estate Transaction Information: If you work with us to buy, sell, or lease a property, we may collect financial pre-approval letters, proof of funds, property details, identification documents, and signing signatures necessary to facilitate real estate transactions.
  • Technical & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on site, and clickstream data collected automatically when you navigate our website.

2. How We Collect Information

  • Directly from You: When you fill out forms on our website, register for an account, subscribe to property alerts, communicate with our agents, or sign contracts.
  • Automatically via Cookies and Tracking Technologies: When you interact with our website through analytics providers, pixels, and cookies (see Section 5 below).
  • From Third Parties: Property portals, public records, mortgage partners, or CRM tools when you interact with our listings or advertisements across the web.

3. Use of Third-Party Tools & Services

To enhance our website functionality, analyze traffic, and manage customer relationships, we utilize trusted third-party platforms:

A. Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to collect standard internet log information and visitor behavior data in an anonymous form.

  • Data Collected: Pages visited, time spent on site, device type, general geographic location, and traffic sources.
  • Purpose: To analyze website traffic, improve user experience, and optimize our real estate marketing campaigns.
  • Opt-Out: You can prevent your data from being collected by Google Analytics by installing the Google Analytics Opt-out Browser Add-on. You can also manage your preferences via our cookie banner.

B. EngageBay (CRM & Marketing Automation)

We use EngageBay as our Customer Relationship Management (CRM) and marketing automation platform to manage inquiries, communicate with clients, and send property updates.

  • Data Collected: When you submit your contact info, schedule a consultation, or sign up for newsletters through our forms, your data is securely stored in EngageBay. This may include your name, email, phone number, property notes, and interaction history with our emails.
  • Purpose: To respond to your real estate inquiries, provide customer support, send targeted property listings, and manage our client relationships efficiently.
  • Tracking: EngageBay may use web beacons or tracking cookies in emails and on our site to track whether emails are opened or links are clicked, helping us send you more relevant real estate information. You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link at the bottom of our emails.

4. How We Use Your Information

We use the information we collect for various business purposes, including:

  • Providing real estate brokerage, advisory, and property marketing services.
  • Responding to inquiries, scheduling property showings, and communicating updates.
  • Sending newsletters, market reports, and property alerts tailored to your preferences (you can opt out anytime).
  • Improving website performance, security, and user experience.
  • Complying with legal obligations, real estate licensing laws, and enforcing our terms.

5. Cookies and Tracking Technologies

Cookies are small text files placed on your device to store data. We use session cookies (which expire when you close your browser) and persistent cookies (which stay on your device until deleted) to:

  • Remember your preferences and saved properties.
  • Analyze site traffic and performance via Google Analytics.
  • Personalize marketing and communication via EngageBay.

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Note that disabling cookies may impact your ability to use certain features of our website (such as saving favorite properties).

6. Sharing of Your Information

JXM Collective does not sell, rent, or trade your personal information to third parties for monetary gain. We may share your information only in the following limited circumstances:

  • Service Providers: With vendors who help us operate our business (such as CRM providers like EngageBay, hosting providers, email marketing services, and transaction management software), strictly under confidentiality agreements.
  • Real Estate Partners: With title companies, escrow officers, mortgage lenders, inspectors, and cooperating brokerages only when necessary to facilitate a real estate transaction you have engaged us for.
  • Legal Compliance: When required by law, court order, subpoena, or to protect the rights, property, or safety of JXM Collective, our clients, or others.

7. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no electronic transmission over the internet or storage system can be guaranteed to be 100% secure.

8. Your Rights and Choices

Depending on your jurisdiction (such as GDPR or CCPA), you may have specific rights regarding your personal data:

  • Access & Portability: Request a copy of the personal data we hold about you.
  • Correction: Request that we update or correct inaccurate or incomplete data.
  • Deletion: Request that we delete your personal information (subject to legal or contractual retention requirements, such as real estate record-keeping laws).
  • Marketing Opt-Out: Opt out of promotional communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us using the details below.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected or received personal information from a child without verification of parental consent, we will delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. We will post the updated policy on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how JXM Collective handles your data, please contact us at: